We make sure your AI agents work in production, and keep working.
What was your agent asked, what did it answer, and what happened in between? We make its behaviour visible and measurable, so you can improve it with data instead of guesswork.
Quality assurance is our core expertise, not an afterthought.
We have decades of experience with AI, from classic machine-learning systems to today's large language models. In every one of them, what mattered most was continuous improvement based on how the system behaved in production.
Building an AI agent is easy today. The hard part is knowing whether it really works, and keeping it working as users, data and models change. That is what we specialise in.
We make your agent's behaviour visible and measurable, so every improvement is based on data instead of guesswork.
Hands-on builders
We have built machine-learning algorithms, AI agents, MCP servers and AI features for production ourselves, so we know the problems first-hand.
Measurement before opinions
Every recommendation is based on your agent's own data rather than generic best practices or gut feeling.
Open standards
We build on open standards such as OpenTelemetry, so the solution doesn't lock you into a single vendor.
Customer insight
See what your customers ask, and whether they got help.
In this example a customer changes the delivery address of their order in the chat. We show you what happens in conversations like this: what customers ask about, whether the agent succeeded and where conversations break down.
01
What customers ask
Conversations are grouped by topic, so you see which questions are growing and what the agent is really used for.
02
Whether the customer got help
Every conversation is evaluated: was the issue resolved, was the answer correct and did the customer end up asking for a human.
03
Where conversations break down
We find the points where customers get frustrated or give up, and propose fixes.
Customer serviceAI assistant · usually replies instantly
Today
Hi! I'm the shop's assistant. How can I help?
14:02
Can I change the delivery address of my order? I just moved.
14:02
Sure. I found your order, and it hasn't left the warehouse yet.
Order #48213Processing
Items2 pcs · €89.90
Estimated deliveryTue 11 Nov
AddressMannerheimintie 5 A 3
14:03
Change addressTrack orderTalk to a person
Hämeentie 12 B, 00530 Helsinki
14:03
Done! The delivery address is now Hämeentie 12 B. You'll also get a confirmation by email. Anything else I can help with?
14:03
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AI assistant · you can ask for a person at any time
References
Two decades of AI in production.
We have built AI solutions for real users, from semantic text analysis to modern LLM assistants. Here is the latest.
MCP server and interactive charts for Claude
We brought an analytics platform's features to AI assistants such as Claude and ChatGPT through an MCP server, including analytics capabilities that weren't previously available in the product's own UI. An MCP App extension renders interactive charts right in the conversation, so users can filter and drill into the data without leaving the chat.